Wednesday, July 11, 2007

An open letter to Comcast On Demand

Dear Comcast On Demand:

Every time I turn on my TV's On Demand I am startled by the loud, annoying music you use. You know the music I'm talking about. It's not only slightly aggressive, but also way too repetitive. By repetitive, I mean it's the only music you use. Perhaps something a little more mellow, or perhaps (even better) no music at all. When the On Demand screen appears, I know I'm using On Demand, I don't need the music to remind me, oh, and kind of scare my children too. I love the On Demand service, having quick access to Thomas the Train is essential in my home. I just don't like freaking out my kids every time I flick the switch (err, hit the button).

What do you say Comcast? Will you take care of this little matter for me? I'd really appreciate it.

Sincerely,
Dave Delaney

6 comments:

Rex Hammock said...

Dave, I feel your pain.

http://www.rexblog.com/2007/04/23/16825/

Comcast on-demand has the worst user-interface ever conceived. The music is so loud, my TV's speakers thump when I turn it on.

Dave Delaney said...

Thanks for commenting Rex. It's nice to know I'm not alone. On-demand scares the poop out of my children when I turn it on.

Seriously*, we've been going through way more diapers since we got it.

Cheers,
Dave

*Not seriously.

Alex Ezell said...

The interface for the entire Comcast box is bad. From the OnDemand, to the DVR, to the regular guide. Advertising on the guide on a service for which I am already paying? That's just obnoxious.

Anonymous said...

My boyfriend and I and all our friends cannot abide that **** either. It is the most annoying music in the world. It's like "Let me find something fast before I go nuts." PLEASE remove it.

Ellen Johnson

Maxrep said...

I phoned comcast in regards to the annoying on demand foreground music. They said it was the first time they had received such a complaint. Obviously not!

The advertising bars need to leave as well

Dave Delaney said...

Thanks for your comment maxrep. First time! I'm going to call them tomorrow. I'll keep you posted.

Cheers,
Dave